Refund policy

Return & Refund Policy

At LUVEL JEWELER, we stand behind the quality of our pieces. If you are not entirely satisfied with your purchase, we are here to help you resolve it quickly.

Please read our policy below regarding returns and refunds for the US market.

1. Return Window

  • You have 14 days from the date of delivery to request a return. Requests made after 14 days will unfortunately not be accepted.

2. Eligibility & Conditions

To be eligible for a return, your item must meet the following strict criteria:

  • It must be unworn, unused, and in the same pristine condition that you received it.

  • It must be returned in its original packaging (including the LUVEL box, pouch, and any protective tags intact).

  • Any signs of wear, scratches, or alterations will result in the return being rejected, and the item will be sent back to the customer at their expense.

3. Non-Returnable Items (Final Sale)

For hygiene and safety reasons, the following items cannot be returned or refunded under any circumstances:

  • Earrings (all piercing jewelry).

  • Customized or engraved items.

  • Items purchased on sale or during promotional campaigns.

4. Return Options & Fees (How you get refunded)

We offer two options for processing your return:

  • Option A: Store Credit (Free)

    • Choose a refund via a LUVEL Digital Gift Card. We will waive the return processing fee, and you will receive 100% of the value of your purchase to use on your next order.

  • Option B: Original Payment Method (Fee Applies)

    • If you prefer a refund to your original payment method, a $5.99 USD restocking and shipping fee will be deducted from your total refund amount to cover return processing.

    • Please note: Original shipping fees are non-refundable.

5. How to Start a Return

  1. Email our support team at support@luveljeweler.com with your order number and the reason for the return.

  2. If approved, we will send you a pre-paid return shipping label.

  3. Package the item securely and drop it off at the designated carrier.

6. Damaged or Wrong Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@luveljeweler.com so we can evaluate the issue and make it right.